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Error codes

With the Visa/Mastercard credit cards, you tin can trigger specific error codes past using the transaction amounts given in the column "Examination amount"

Operation failed

Result Code	Issue Message	More than information	Test corporeality
001999	Generic Operation fault	An incident or connection issue has occured and airtight all transactions.
001001	Unsufficient wallet residual	The e-wallet does not contain enough funds to process the transaction
001002	Writer is not the wallet possessor	The user ID used every bit Author has to be the wallet possessor
001011	Transaction amount is higher than maximum permitted corporeality
001012	Transaction corporeality is lower than minimum permitted amount
001013	Invalid transaction amount	The user's bank has rejected the transaction. Users should contact his/her banking company for more information.	333.13
001014	CreditedFunds must be more than than 0 (DebitedFunds can not equal Fees)

PayIn Web errors

Effect Code	Issue Message	More information
001030	User has not been redirected	The user never gets the payment page and never opens the Payline session
001031	User canceled the payment	The User clicks on "Cancelled" on the payment page
101002	The transaction has been cancelled past the user	The User clicks on "Cancelled" on the payment folio
001032	User is filling in the payment carte du jour details	The user is still on the payment folio (Payline session)
001033	User has non been redirected then the payment session has expired	The session has expired and then the Payin Web is failed. The user has gone on the payment page
001034	User has let the payment session elapse without paying	The user went to the payment page but let the session expired. Then the Payin Web has failed
101001	The user does not complete transaction	The user did not enter some of the compulsory information. All fields should be completed inside the first minutes of payment.

Refund transaction errors

Result Lawmaking	Result Message	More information
001401	Transaction has already been successfully refunded
005403	The refund cannot exceed initial transaction corporeality	Refunding more than the initial transaction'southward value is not possible. Make a divide transfer to add a bounty.
005404	The refunded fees cannot exceed initial fee amount	Refunding more than the initial transaction fee is not possible. Make a separate transfer to add a compensation.
005405	Residuum of client fee e-wallet bereft	Fees cannot be included in a refund if the fee due east-wallet has already been debited and that the outstanding amount has been payed out.
005407	Duplicated operation: you cannot refund the same corporeality more than than once for a transaction during the aforementioned day	Refunds processed twice for the aforementioned amount on a specific transaction are blocked to prevent unintentional double-refunds.
001403	The transaction cannot exist refunded (max 11 months)

Card input errors

Consequence Code	Issue Message	More information	Test amount
105101	Invalid carte number	The card number given doesn't friction match the real number of the card	333.14
105102	Invalid cardholder name	The bill of fare holder name given doesn't match the real owner of the card
105103	Invalid PIN code	The Personal Identification Number lawmaking is invalid. The user should bank check card information and retry.	333.55
105104	Invalid PIN format	The Personal Identification Number format is invalid. The user should check bill of fare information and retry

Transaction Refused

Issue Code	Issue Message	More than information	Test corporeality
101101	Transaction refused by the banking concern (Do non honor)	The error "Do not honor" is a message from the bank. Yous could get it for several raisons: Maximum amount spent per month has been reached on this card // Maximum amount spent on cyberspace per calendar month has been reached on this card // No more funds on bank account	333.05 (or utilise the CVV code 999)
101102	Transaction refused past the banking concern (Amount limit)	You will go this error if the user reached a bank corporeality limit. It could exist: Maximum pre authorized amount reached // Maximum amount spent per month has been reached on this carte // Maximum amount spent on internet per month has been reached on this card	333.51
101103	Transaction refused by the last	The concluding refusal may be linked to the user's card. The user should try to use an culling card/payment method.	333.58
101104	Transaction refused past the bank (card limit reached)		333.60
101105	The card has expired
101106	The card is inactive	The bill of fare is not active accourding to the banking company and can therefore not be used
101108	Transaction refused: the Debited Wallet and the Credited Wallet must be dissimilar	Funds cannot exist transferred to the aforementioned e-wallet. Try to move the funds to a different e-wallet.
101109	The payment period has expired	Bankwires payin expire after i calendar month if the funds has not been received by MANGOPAY within this time
101110	The payment has been refused	Due to a bank wire issue, the bank transfer has been declined or cancelled. Please attempt over again.
101410	The bill of fare is not active	The card has been disabled on Mangopay and is no longer useable
101111	Maximum number of attempts reached	Likewise much attempts for the same transaction	333.38
101112	Maximum amount exceeded	This is a card limitation on spent amount
101113	Maximum Uses Exceeded	Maximum attempts with this cards reached. You must try again after 24 hours
101115	Debit limit exceeded	This is a card limitation on spent amount	333.61
101116	Amount limit	The number of authorised daily transactions has been exceeded. Delight contact our back up to adjust the number of daily transactions.
101118	An initial transaction with the same card is still pending
002996	Blocked due to User Rest limitations (maximum owned amount reached)
101199	Transaction refused	The transaction has been refused by the bank. Contact your bank in order to have more data virtually it
205001	Paypal Information validation mistake	Delight ensure that you are sending the right data. One of the required parameters may exist either missing or invalid.

SecureMode / 3DSecure errors

Effect Code	Consequence Message	More information
101399	SecureMode: 3DSecure authentication is not available	3DSecure is not available. Please contact our support to unblock the state of affairs.
101304	SecureMode: The 3DSecure authentication session has expired
101303	SecureMode: The menu is non compatible with 3DSecure
101302	SecureMode: The card is not enrolled with 3DSecure
101301	SecureMode: 3DSecure authentication has failed
101305	SecureMode: Soft turn down	Strong client authentication is required in order to exist able to continue to payment
101306	SecureMode: 3DSecure authentication requested

Tokenization / Card registration errors

Consequence Code	Upshot Message	More than information
001599	Token processing error	The token has not been created as in that location was a problem - check that yous sent all the correct parameters.
105299	Token input Mistake	This is a generic mistake meaning that we got an error when submitting the token to the bank. It is usually returned because there was a besides long fourth dimension between the card registration request and the first action washed with this bill of fare. Indeed, yous have 20min maximum to create the first Pre-auth or Payin
105202	Carte number: invalid format	This mistake is returned in example the card number formate is wrong (on menu registration)
105203	Death date: missing or invalid format	This fault is returned in case the expiry date is wrong (on bill of fare registration)
105204	CVV: missing or invalid format	This mistake is returned in case the CVV is wrong (on carte du jour registration)
105205	Callback URL: Invalid format	This mistake is returned in case the ReturnURL is wrong on CardRegistration process
105206	Registration information : Invalid format	This error is returned in case the information sent to the tokenization server is non the right. You can get this mistake when yous are trying to edit the CardRegistration Object with the RegistrationData(got from the tokenization server)

The following errors may be received by our PSP when POSTing the carte du jour data to the CardRegistrationURL

Result Code	Result Bulletin	More information	Test amount
02625	Invalid card number
02626	Invalid date. Utilize MMYY format
02627	Invalid CCV number
02628	Transaction refused	Invalid URL return field
02101	Internal Mistake	At that place is an issue on the tokenization server (PSP side). Please bank check the resolution on http://status.mangopay.com/
02632	Method Go is not allowed	Your Payment form has to use POST method on Tokenization Server
09101	Username/Password is incorrect	Please ensure that you are sending the right registration data.
09102	Account is locked or inactive
01902	This carte du jour is not active		333.12
02624	Card expired		333.33
09104	Client certificate is disabled
09201	Yous do not take permissions to make this API call
02631	Filibuster exceeded	Too much time taken from the creation of the CardRegistration object to the submission of the Card Details on the Tokenizer Server

Specific JS Kit card registration errors

Result Code	Outcome Message	More data	Test amount
009999	Browser does not support making cross-origin Ajax calls		333.57
001596	An HTTP asking was blocked by the User's antivirus	Getting the token from Payline failed due to the HTTP call beingness blocked by an anti-virus/plugin/extension - for example, this is known to happen with Kaspersky if the "Safe Money" choice is activated
001597	An HTTP asking failed
001598	A cross-origin HTTP asking failed
001599	Token processing mistake	Getting the token from Payline failed as no token data was received - most likely, the HTTP call failed for some reason - a timeout or anti-virus/plugin/extension may have blocked it
101699	CardRegistration should return a valid JSON response	Finishing card registration with MANGOPAY API failed as a valid JSON response wasn't received for some reason
105204	CVV_FORMAT_ERROR	The CVV is missing or not the required the length
105203	PAST_EXPIRY_DATE_ERROR or EXPIRY_DATE_FORMAT_ERROR	The expiry date is not in the future
105202	CARD_NUMBER_FORMAT_ERROR	The bill of fare number is not a valid format

Transaction fraud issue

Event Code	Result Message	More information	Test amount
008999	Fraud policy error
008001	Counterfeit Card	Fake card detected by the bank. The user should contact his/her bank to unblock the situation.
008002	Lost Card	A "lost carte du jour" error is a rule carried by the banking concern which deactivate a card due to as well many payments (or attempts). In Sandbox, just choose another carte du jour, this one will be reactivated soon (the twenty-four hour period after). In Production, the card is blocked for the day or concidered as fraudulent by the bank	333.41
008003	Stolen Card	Like to 008002	333.43
008004	Bill of fare bin not authorized	This bill of fare has been blocked by our fraud section. Please contact our support team or use a different card
008005	Security violation	This carte has abnormal behavior and has been blocked by our fraud section. Please contact our back up or use a different menu.	333.63
008006	Fraud suspected by the bank	This card has abnormal beliefs and has been blocked by our fraud department. Delight contact our back up or use a different menu.	333.34
008007	Opposition on banking concern business relationship (Temporary)	The carte has temporarily been blocked on our side. Please try again later
008500	Transaction blocked by Fraud Policy	This payment does not comply with our anti-fraud rules. Delight contact our support team to solve the issue.
008501	Transaction refused due to blocked State	The payout cannot exist performed considering the target state is not authorized
008502	Transaction refused due to blocked IBAN	The payout cannot exist performed because the target bank business relationship is not authorized
008503	Transaction refused due to blocked BIC	The payout cannot be performed because the target bank is not authorized
008504	Corporeality of the transaction exceeded the amount permitted
008505	Number of accepted transactions exceeded the velocity limit fix	Credit/debit cards are express to 10 payments per day for security reasons. Please try once again in 24 hours.
008506	Unauthorized IP address state
008507	Cumulative value of transactions exceeded
008508	Unauthorized Card issuer country
008509	Number of banking concern cards allowed is exceeded
008510	Number of clients per card is exceeded
008511	The 3DSecure authentification has failed due to supplementary security checks	Anti-fraud rules have triggered a supplementary 3DSecure authentication and this hallmark has failed
008512	IP location different than carte du jour issuer country
008513	Number of device fingerprints allowed is exceeded
008514	Unauthorized Bill of fare BIN
008515	Authentication non available: do non benefit from liability shift	3DSecure is non bachelor on this transaction. Liability shift has been rejected by the issuing banking company. The user should contact his/her bank to solve this trouble and allow the liability shift.
008600	Wallet blocked by Fraud policy
008700	User blocked by Fraud policy	This user does not comply with our anti-fraud rules. Please contact our support team to solve the effect.

Technical errors

Event Code	Result Bulletin	More information	Test amount
009103	PSP configuration error		333.03
009199	PSP technical mistake	The mistake lawmaking is returned in the following cases: Card is not supported by Mangopay Corporeality is higher than the maximum corporeality per transaction Functioning doesn't fit to your Mangopay account settings Utilise of a non-3DSecure test carte du jour for a payment which requires 3DSecure	333.94
009499	Depository financial institution technical error	The Bank has denied the payment for unknown reasons. The user should contact his/her banking concern for more data.	333.91
009999	Technical error
009101	PSP timeout please attempt later
101202	Bank not supported for Giropay	The user'south bank does non back up Giropay payments.

Payout error codes

If your payout is successfully treated (your payout becomes SUCCEEDED), it tin later on exist reaccredited for a variety of reasons.
In this example, the payout stays equally "SUCCEEDED" but a new transaction is created, which will be a Refund of the original Payout (in the same manner you can have a refunded Payin except the departure is that its not client driven).
In this case, as for payin refunds, you'll have two fields within RefundReason -> RefundReasonMessage and RefundReasonType. Possible RefundReason are: BANKACCOUNT_INCORRECT, BANKACCOUNT_HAS_BEEN_CLOSED, OWNER_DOT_NOT_MATCH_BANKACCOUNT, WITHDRAWAL_IMPOSSIBLE_ON_SAVINGS_ACCOUNTS. This will usually be accompanied by a custom message in the RefundReasonMessage field

Result Lawmaking	Issue Message	More information
121999	Generic withdrawal error	--------
121001	The banking concern wire has been refused	The bankwire has been refused by MGP or cancelled by the user. Y'all should contact us to unblock the state of affairs and allow the bankwire towards MGP.
121002	The author is non the wallet owner	--------
121003 or 001001	Insufficient wallet balance	--------
121004	Specific case: please contact our Back up Team	--------
121005	Refused due to the Fraud Policy	--------
121006	The associated bank account is not active	--------
121007	The writer is not the bank account possessor	--------
002998	Blocked due to the Depository financial institution Account Owner's KYC limitations (maximum debited or credited amount reached)	The banking concern account needs to be KYC verified (more info)
002999	Blocked due to a Debited User's KYC limitations (maximum debited or credited corporeality reached)	One of the user's who has contributed to the wallet being debited needs to be KYC verified (more info)
130001	The client's settings are incorrectly configured for instant payout	--------
130002	The amount requested is greater than the authorised corporeality	Threshold activation: the amount requested is greater than the instant payment threshold. On-need activation: the amount requested is greater than the threshold above which MANGOPAY carries out a manual verification.
130003	The user is not KYC validated	--------
130004	The user is blocked by MANGOPAY's fraud policy	--------
130005	One or more required parameters are missing or incorrect. An incorrect resource ID also produces this kind of error	For example, the BankAccount address is not a sub-object (v2.01), or there are incorrect or missing parameters in the body.
130006	Technical error; please try again afterward	--------
130007	The destination bank is not reachable	--------
130008	Duplicate transaction identified	Instant payouts are express to one instant payout of the same amount to the aforementioned bank account per 24 hours.
130009	The destination IBAN is not valid	--------
130010	Generic operation error	--------

KYC certificate errors

In example we could not validate a KYC certificate, yous may be able to obtain more data almost the reason why via two parameters returned by the API when yous telephone call the endpoint View a KYC Certificate.

Identity proof

For the document type IDENTITY_PROOF , the parameter Flags may contain one or more error codes, which are explained below.

Flags	Description
009000	The document is suspected to be fraudulent : The account will remain blocked until reception of a valid ID proof (document with better visual quality or a different ID proof) Our Fraud team is checking all related transactions
009001	Fonts of the document don't match the expected ones
009002	Picture of person is altered
009003	Document is partially or totally covered
009004	Document is blurred
009005	Cut-off certificate (MRZ ring, …)
009006	Glare on photo. Please make sure to submit a perfectly readable document without a flash on information technology.
009007	Incorrect side of the document was submitted
009008	Ii different documents were uploaded at the aforementioned time
009009	Please contact our Support squad
009010	No document in paradigm
009011	Photo is likewise dark
009012	Document is damaged
009013	A punched hole is present
009014	Corner has been physically cut off, delight make sure certificate is valid
009015	Certificate contains severely diminished colours
009016	Glare obscuring a security scrap
009017	Some features are obscured, please cheque your document quality
009018	Back of document is needed for processing
009019	Mangopay currently does not support that type of document. Please come across our listing of supported documents here
009020	Document owner is nether the historic period of 18 years old
009021	Document has expired. Please make sure to submit an up-to-appointment certificate
009022	first_name does non match between declared information and extracted information. For a Natural User, declared FirstName must match with the firstname extracted from ID document For a Legal User, declared LegalRepresentativeFirstName must match with the firstname extracted from ID document
009023	last_name does not lucifer betwixt declared data and extracted information. For a Natural User, declared LastNameName must match with the lastname extracted from ID document For a Legal User, declared LegalRepresentativeLastName must match with the lastname extracted from ID document Notation that for French ID document we do support spouse_name, widow_name or alias_name as alleged LastName (or LegalRepresentativeLastName)
009100	Please contact our Support squad for a farther explanation about the issue

Legal documents

For the document types REGISTRATION_PROOF, ARTICLES_OF_ASSOCIATION, and SHAREHOLDER_DECLARATION the RefusedReasonType may contain farther data. Additional information may also exist bachelor in the parameter RefusedReasonMessage.

Refused Reason Blazon	REGISTRATION_PROOF	ARTICLES_OF_ASSOCIATION	SHAREHOLDER_DECLARATION
DOCUMENT_UNREADABLE	A clear copy of your Up-to-date Extract from the Companies Register is required. The one provided is not articulate enough	A clear copy of Upward-to-appointment Articles of Clan is required. The one provided is not clear plenty	A clear copy of Up-to-date shareholder declaration is required. The one provided is not clear plenty
DOCUMENT_NOT_ACCEPTED	Document is not acceptable, it doesn't fit the KYC requirements guideline agreed with us	Document is non acceptable, it doesn't fit the KYC requirements guideline agreed with the states	Certificate is non acceptable, it doesn't fit the KYC requirements guideline agreed with us
DOCUMENT_HAS_EXPIRED	Document is outdated (more than three months) A recent copy of Up-to-date Extract from the Companies Annals is required (maximum iii months old)	Document is outdated A copy of Upwardly-to-date and signed Articles of Association (which include the last modifications made) is required	North/A
DOCUMENT_INCOMPLETE	A recent copy of Upwards-to-date Extract from the Companies Annals is required All the pages of the document need to be provided Delight add together to this extract, the extract of the company president in order to identify the legal representative registered	The full copy of the Up-to-engagement Manufactures of Association is required (all the pages signed of the document demand to exist provided) Delight resubmit this document together with the statutes of the association in the same package. The registered legal representative does non seem to be one of the persons authorised to represent the association Please resubmit these articles of clan together with the latest minutes of the General Assembly stipulating the electric current officers of the clan, every bit nosotros cannot identify the registered legal representative.	Date, proper noun or signature is missing Document was left blanked Missing data in the table Important to know who INDIRECTLY own the company if a holding company has the first level ownership
DOCUMENT_MISSING
DOCUMENT_DO_NOT_MATCH_USER_DATA	We cannot place the legal representative registered, please go on to the alter or submit a proxy with this extract	The company or organization indicated on the document does not stand for to the ane registered For oganization, please alter the registered legal representative to a natural person authorised to represent the clan (president, secretarial assistant, treasurer)	The company / arrangement indicated on the certificate does not correspond to the 1 registered The informations submitted do not match with the Articles of Association
SPECIFIC_CASE	Depends on the specific bulletin	Depends on the specific message	Depends on the specific message
DOCUMENT_FALSIFIED	The information on the document seems to be fraudulent or inconsistent	The information on the document seems to be fraudulent or inconsistent	The information on the document seems to be fraudulent or inconsistent
UNDERAGE_PERSON

UBO declaration errors

When an UBO declaration is INCOMPLETE, it is possible to change / add information.
When information technology is in REFUSAL : it will be necessary to make a new UBO declaration.

Refused Reason Blazon	More than information
MISSING_UBO	We miss some people in you announcement. ex: in the statutes we have ii shareholders having 50% and 50%, if merely ane is indicated, it is a missing UBO
WRONG_UBO_INFORMATION	Proper name, get-go proper noun, or other parameters are incorrectly entered.
UBO_IDENTITY_NEEDED	We need the UBO ID.
SHAREHOLDERS_DECLARATION_NEEDED	The statutes are silent, then we cannot verify if the information provided in the UBO is correct: We need a shareholder declaration certificate
ORGANIZATION_CHART_NEEDED	In case of a complex holding compages we need the system nautical chart
DOCUMENTS_NEEDED	We are waiting the statutes and / or proof of registration to verify that all is correct.
DECLARATION_DO_NOT_MATCH_UBO_INFORMATION	The data provided does not match the information we have on the UBO.

Mandates errors

The table below lists the range of statuses that tin can exist applied to a Straight Debit mandate, forth with the corresponding description of when that status applies.

Consequence Code	Result Bulletin	More information
001801	The depository financial institution account has been closed
001802	The depository financial institution details supplied were incorrect
001803	Direct debit is not enabled for this banking company business relationship
001804	The user has disputed the authorisation of the mandate
001805	The user has cancelled the mandate
001806	The client has cancelled the mandate
001807	User has permit the mandate session expire without confirming
001024	Author is non the Mandate owner
001830	There are bereft funds in the bank business relationship
001831	Contact the user
001832	The payment has been cancelled
001833	The Condition of this Mandate does not allow for payments
001834	The user has disputed the payment
009999	Technical error
001835	The mandate has expired	No collection attempts were made confronting the mandate for over xiii months. As a result, information technology has expired, is inactive, and no further collections tin can be taken against it
001836	The mandate has been submitted to the user'southward banking company	The mandate has been submitted to the customer's bank to set up up against their bank account

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Source: https://docs.mangopay.com/guide/errors